Our rug cleaning process

We designed our 7 step rug cleaning process to ensure your rugs are given the most thorough clean possible using the safest possible method for each individual rug. Your rugs will be lovingly rejuvenated and restored to their original beauty.

We don’t just take the dirt from the surface, we remove every last bit of soil from the entire rug both sides.

7 step signature treatment

  1. Identifying

    Your rug is firstly measured, and tested for colour fastness. Then it will be inspected for any pre existing issues such as pile reversal, pet urine issues, and general damage. A report is made, photograph taken and attached to the client file.

    What will happen if when you inspect my rug you find that you can not remove the stains?
    We will always tell you up front what you can expect from our cleaning. If we find any areas of concern we will contact you straight away before any cleaning work is carried out. If you feel that you would prefer not to go ahead with the clean the rug will be stored until it is ready to be collected. There will be no charge for the initial inspection and/or test patch.

  2. Dusting

    This process starts firstly by using a Pile Lifter, a machine that will lift and open the pile of the rug while vacuuming up all loose soil, pet hair etc from deep within the pile. Then using the “Rug Badger”, a machine that gently beats and vibrates the rug, we will remove all the dry soil and abrasive grit which unless removed will prematurely age your rug. We then finally use the pile lifter one more time to finish this step of the proses.

    Does the beating machine damage the rug in any way?
    Definitely not. Whilst the back of the rug is gently beaten the secret of the rug badger is that it also harnesses over 40,000 harmonic vibrations per minute. It is these vibrations that shake all the dry soil out from the rug without the need of heavy aggressive beating.

  3. Immersive cleaning

    The washing process can now begin by firstly placing the rug in to the wash pit. The pit will be filled with water and a “rug roller” is used to squeegee the water through the rug. The rug is then thoroughly washed on both sides with a specialist Oriental rug shampoo and once again the “rug roller” is used to ensure that the shampoo passes right the way through the rug. Any fringes will be cleaned and detailed by hand.

    Can every rug be washed like this and wont the colours run if gets too wet?
    We wash almost all of our rugs using our immersive cleaning methods. We can also clean using various other methods right the way from full immersion washing to completely dry cleaning. All rugs are tested for colour bleed and shrinkage prior going into our wash pits and it is this test that will determine the best method of cleaning.

  4. Rapid moisture removal

    The rug is then rinsed and placed in to our “Rug Revolution” which is a large centrifugal spinning machine that spin dries the rug so that all the excess water is pulled out leaving it as dry as possible (similar to a spin cycle on a washing machine). Rapid moisture removal is essential to eliminate the risk of colours bleeding into each other.

    Can every rug be washed like this and wont the colours run if gets too wet?
    We wash almost all of our rugs using our immersive cleaning methods. We can also clean using various other methods right the way from full immersion washing to completely dry cleaning. All rugs are tested for colour bleed and shrinkage prior going into our wash pits and it is this test that will determine the best method of cleaning.

  5. Rug grooming

    The rug is then groomed so that the pile is set to its original position, (which is always running down to the bottom of the rug) and placed in our specially designed drying room. It will be left in there over night to dry, sometimes longer for very thick or shag pile rugs.

    How do you know if the rug is completely dry before wrapping it?
    We test all rugs with a Protimeter before removing from the drying room to ensure it is completely dry and safe to be stored if needed.

  6. Detailing

    The rug will then be closely inspected for any spots/stains which will be treated including any extra fringe detailing. Any additional treatments will usually be applied at this point, then the rug will once again be returned to the drying room for the final time.

    Don’t all the spot’s and stains come out in the wash?
    Some spots and stains require extra treatment using specialised products. Attention to detail is very important to us which is why we have this additional inspection.

  7. Finishing touches

    We will then vacuum the rug to remove any fine fibres that may have shed and groom the rug one last time before it is wrapped. We use recycled brown wrapping paper to wrap the rug as it is a breathable wrap should the rug need to be stored for any period of time.

    Can I still have the stain guard applied even if I decide to have it after it passed this step or is it too late?
    We can apply any of the additional extra treatments even if you decide after we have wrapped it ready to be returned, it will just take an extra day or so before it will be ready again.