Damaged rugs (insurance claims)

Is your rug suffering from water or fire damage? Well don’t panic! Our expert team have the knowledge and resources to help restore your rug to its former glory!

Whether you are a Policy Holder, A Loss Adjuster, an Insurance Broker or indeed a Restorer, you really do need to be aware of this.

Having worked in the insurance industry for 20 years as a Reputable Restorer, we have seen during flood and similar widespread events, some contractors disposing of rugs, instead of restoring them to their pre-incident condition. This results in waste materials being unnecessarily added to over-used landfill sites and the cost of claim increasing, as a result of having to replace new for old.

Hand knotted rugs are unique items and therefore cannot be replaced “like for like”. Thus loss adjusters can waste a lot of their precious time and fixed fee trying to find equivalent rugs and risk a dissatisfied and frustrated customer in the end. We all know Brokers are in the firing line where the client is a valued customer as well! Why risk a complaint when the solution is available?

How We Can Help

High Net Worth Adjusters and Brokers know some rugs are family heir looms, making them difficult to replace. At the Red Dragon Rug Spa we are aware adjusters face the following problems – and we can in many cases, solve all of them including (but not restricted to):

  1. Black Water

    Just because a rug has been contaminated with black water, it most definitely is not necessarily damaged beyond economic repair.

    How do you restore rugs damaged by black water?
    Rugs affected by a Black Water flood can be collected and brought back to our Rug Spa for a swift triage to determine if it is economic to attempt restoration. If we judge that it is economic, we will rinse off any debris and then soak the rug/s in a bath of antimicrobial to kill off any bacteria still present in the rug and dry them. We will then make a full assessment and send a quotation to fully restore the rug, having ascertained it’s value and if the quote is agreeable, only then will the rug will be restored.

    The rug will then be thoroughly immersive cleaned (usually three times) and then dried rapidly. We will take swabs of the rinse water using a 3M’s ATP machine, to ensure complete sanitisation has been effected. Once the rug is dried and completely sanitised, other restorative works (if required) will commence. After a final ‘Quality Control’ inspection has been completed, the rug will be returned to the Policyholder.

  2. Misshapen Rugs

    When subjected to flooding of any description, rugs can become misshapen due to shrinkage.

    How do you restore misshapen rugs?
    Often during a flood situation, Policyholders unwittingly will lift their precious rug and hang it over a garden wall or worse still, a washing line. The now very wet and heavy rug starts to stretch out of shape and once dry will not lie flat and becomes a trip hazard.

    These problems can be corrected by a process known as blocking. After cleaning, the rug is placed upside down on a blocking table and gradually stretched back into shape with the aid of a carpet power stretcher and large staples to tack it into shape. The rug is then dried upside down and the tacks are removed. Great care has to be taken during this process as rugs can easily be torn if carried out by an untrained individual (it is recommended not to try this at home!).

    Our technicians at Red Dragon Rug Spa are trained to the highest level to ensure they understand the principles of successful rug restoration.

  3. Bleeding of Dyes

    Certain rugs have unstable dyes which when subject to water damage, can migrate into lighter colour dyed areas of the rugs.

    How do you restore rugs that have had their colours run?
    Certain rugs have unstable dyes which when subject to water damage, can migrate into lighter colour dyed areas of the rugs e.g. red dyes migrating into the whiter field section of the rug. This can often be corrected or at least restored to an acceptable level but is slow and skilful work. It is worth the time and associated costs when restoring an expensive Persian rug or other high net worth rugs.

    We are aware of a £7,500 rug that was disposed of by a restoration contractor in Bristol, as the Loss Adjuster was unaware it would have cost less than £750 to restore the colour bleed in our Rug Spa. What a waste!

  4. Fire or Toxic Odours

    Often in plastic or protein fires scenarios, rugs can absorb the toxic acrid odour, usually making it impossible for competitor restoration companies to resolve.

    How do you restore rugs that have absorbed fire or toxic odours?
    Often in plastic or protein fires scenarios, rugs can absorb the toxic acrid odour, usually making it impossible for competitor restoration companies to resolve. We have been able to resolve this issue with specially designed products and the correct cleaning procedures. Many hundreds of smoke damaged rugs have been restored to their former glory through the Rug Spa.

  5. Heavily Soiled

    One of the biggest challenges to cleaning companies that undertake rug cleaning is removing all the loose grit and fine soil particulate from the rug.

    Other cleaning companies may be able to remove general soiling and some stains from the carpet fibres but are always left with the loose grit problem. Cleaning rugs through the Rug Spa resolves this problem, as we use a Rug Badger (see the video “Our Cleaning Procedure – Rug dusting”). The Rug Badger is a powerful, portable machine designed to deliver 40,000+ penetrating harmonic vibrations/min deep into the back of a rug. It shakes loose any dry, heavy, damaging soil & sediments trapped both in the foundation and in between the rug fibres themselves.

    Rugs can then be fully immersive cleaned to complete the restoration effectively.